All lesson cancellations require 48-hour notice in order to qualify for a refund or make-up lesson. All lessons cancelled within 48-hours of the scheduled lesson time will be charged, or not receive a make-up lesson. Students who have purchased a lesson package have 28 days to reschedule their missed lessons. All make-up lesson slots are final and cannot be rescheduled. Make-up lessons that are cancelled will forfeit that lesson.
If I have to cancel your lesson for any reason, I will schedule a make-up lesson ASAP. For students who have purchased lesson packages: If we are unable to find a mutual make-up lesson time within the duration of your lesson package, the student will receive a refund for that individual lesson as a proportion of their lesson package payment.
All lessons and packages require payment through Acuity or Stripe invoice.
Cash payment is accepted for single in-person lessons. Please alert Michael if you prefer to pay in cash.
Personal checks will not be accepted.
Lessons are 55-minutes long (to provide enough transition time from student to student) and will begin and end promptly. Students will receive a Zoom invitation for their lesson, either individual or recurring.
Students are expected to warm up prior to lessons.
Students are expected to set-up computer/tablet appropriately. You will need:
Laptop or tablet (phones are too small), with decent speaker
A space where you will not be disturbed for the duration of the lesson and are free to make a wide range of sounds
Fast internet connection
Music stand or similar
Phone or other music player to play accompaniment tracks
Extras (optional): Mirror, Piano/keyboard, High quality microphone
Students are expected to have sheet music for each song they are working on
Students are expected to have piano accompaniments or a live pianist for online video lessons